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Frequently asked questions

Short answers on custody of funds, verification limits, funding evidence, currency, eligibility and settlement control.

Does EPEX hold my deposit or purchase money?: Only the 6% deposit. After the seller accepts your offer, you deposit 6% of the price into an EPEX-controlled transaction escrow account and EPEX confirms the credit. Escrow funds are not EPEX operating funds and are released only under an authorized settlement instruction. The rest of the purchase price stays with the bank that certified your funding. EPEX has no wallet, top-up or withdrawal function.
Is a verified listing a guarantee of clean title?: No. Verification confirms identity, recorded authority to sell and documentary consistency, and prevents duplicate listings. It is not a legal guarantee of title, and independent title investigation still happens inside the transaction.
Is a preliminary loan approval enough to proceed?: No. Financed buyers need an approved, committed facility together with their down payment covering the full purchase price. A preliminary approval is recorded but does not satisfy funding requirements.
Which currency governs the purchase?: Ethiopian Birr (ETB). Other currencies may appear as indicative estimates labelled with the rate source and timestamp, but the ETB amount is the contractual one.
I live abroad. Can I definitely buy?: Seeing a listing does not establish eligibility. Eligibility is assessed per transaction against versioned rules and may require legal confirmation, and the applied rule version is recorded in your case.
When are seller proceeds released?: Only after ownership transfer is completed and officially recorded, with a jointly approved closing statement and a settlement approver who did not prepare that statement.
Are the properties and documents here real?: No. This is a demonstration environment: properties, people, organizations and documents are fictional and all bank, insurer and registry responses are simulated.